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Not receiving weekly report

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‎03-09-2018 05:55 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎03-09-2018 05:55 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

I haven't been receiving the weekly emails showing me my weekly stats. I was for a long time, and now I haven't since September. I saw someone post that the problem was fixed, but I still don't get them. 

 

 

Moderator edit: updated subject for clarity

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‎03-11-2018 04:40

‎03-11-2018 04:40

Thanks for stopping by @Karu! In this kind of situations we suggest you to do the following: 

 

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 

 

What you can do for the moment to see your stats is:

 

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

 

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

 

Give this a go and let me know the outcome!

 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎03-11-2018 04:40

‎03-11-2018 04:40

Thanks for stopping by @Karu! In this kind of situations we suggest you to do the following: 

 

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 

 

What you can do for the moment to see your stats is:

 

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

 

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

 

Give this a go and let me know the outcome!

 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎05-01-2019 11:37

In response to MarreFitbit

‎05-01-2019 11:37

did all of that and still not working, messages and notifications not clearing either, have notifications from 12 months ago ! I had a charge 2 and had no problems but changed to the 3 and its been one problem after another.

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