Not recording workouts

[atwinmummy]

This morning I've completed a 26min Hard Core and 10min Yoga workouts via the Fitbit workouts, because of this the workouts recorded twice, once via my watch and once auto logged because the videos played. I deleted the auto recorded workouts as the calories were way to much and didn't match what my watch recorded, but because of this I now have no minutes activity logged today!

My watch recorded activity is still showing, and calorie graph seems to show that I did actually do something, but the minutes have disappeared! How can I get this back or stop all auto recordings? TIA

[MarreFitbit · Accepted solution]

Hello @atwinmummy, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your active minutes were gone after you edited the activity. I'm here to help you.

Typically, your data will be recalculated if you manually log an activity as the manually logged activity takes precedence over the data tracked while wearing your tracker at that point in time. For example, if you're wearing your Charge 3 and walking and you reached 10,000 steps, then you go to the Fitbit app and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. So, we recommended to manually log activities if you forgot to wear your tracker. For more information, see How do I add, edit, or delete Fitbit data and activities?

On the other hand, if you want to turn off SmartTrack, please follow the steps provided here: Can I change how my activities are tracked? 

Let me know if there's anything else I may do to help you.