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Not syncing after phone upgrade

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‎06-19-2020 14:26 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-19-2020 14:26 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I just upgraded my phone and now my charge 2 won’t connect, I’ve tried everything I can think of, turning Bluetooth off, uninstalling/reinstalling the app, no joy, does anyone have any recommendations please? TIA xx

 

Moderator Edit: Clarified subject

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‎06-22-2020 21:54

‎06-22-2020 21:54

Hi @leahjane276, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To resolve the syncing difficulties you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Looking forward to your reply. Let me know if you have any additional questions.

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