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Not syncing my steps

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‎10-11-2019 07:49 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-11-2019 07:49 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I have bought a new phone and have tried to sync my fitbit charge 2 to my phone ,some of my details have synced but sleep ,steps and doesnt work when I need reminding that my battery needs charging ,need advice and 

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‎10-13-2019 10:04

‎10-13-2019 10:04

@Kareen01851 Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your missing data. Could you share a screenshot of what you are seeing on your account. It could be that your tracker isn't paired to it so you may need to set it up again following these instructions.

 

I look forward to your reply.

Alvaro | Community Moderator

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