Not syncing

[Becci89]

I had my charge 2 about 2 weeks ago. At first I was able to set it up and was working fine. However the last few days my phone won't connect and won't allow me to sync. I don't know if this is anything to do with my phone being a samsung A8 and being on android? I have tried re installing the fitbit app but still not working. Any suggestions? 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com