I started having problems several months ago when Samsung updated their Android software and the Bluetooth kept dropping. After updating the FitBit app my Charge 2 would sync to my phone, but would not display texts/phone calls onto the FitBit. I could live with that. Then suddenly my texts/calls were going to my Charge 2 again about 2 weeks ago, but the battery was lasting about 24 hours. I decided to reset the Charge 2, it didn't help. So after reading through several of the community forums here I decided to try deleting the Charge 2 from my phone and set it up again as a new device. Once I deleted the device completely (from my Bluetooth devices and totally from my phone) I tried setting it up again. I can get to the screen where you put in the 4 digit code and submit it, then I get a screen that says "something went wrong. Please 1. Make sure your Fitbit Device is powered on (it is) 2. Make sure there are no other Bluetooth devices around. (there aren't) 3. Turn the Bluetooth off and then back on again on your phone (I have tried this countless times). I got this screen about 5 or 6 times before I got frustrated and connected to my Samsung tablet instead (with no problems). This lasted for about a week and now the Charge 2 won't sync to the tablet.
On top of all this I went to use the live chat help function about 15 minutes ago and got this chat error screen (https://myhelp.fitbit.com/chaterror?co=US&l=en_US) that states "Sorry, that page is following a different trail. Since it's unavailable, step over to one of these instead." and links you back to the Fitbit Help Home Screen or to request a live chat again.
Are there any solutions other than buying a new Fitbit Device because at this point I'm fed up with the FitBit company as a whole.
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