help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 floor count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2019 00:21 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-14-2019 00:21 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My floor count went mad for  The last two weeks when I was on holiday in Greece, but I put that down to heat effect .  Now I’m home, it’s still crazy . Just got out of bed, went downstairs for a cup of tea and it’s counted 14 floors (should be 1). Yesterday registered almost 200, should have been about 20.  I set myself a step/floor/calorie target every day, but all that’s going to be rubbish now obviously . Please help, I used to LOVE my Fitbit.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-15-2019 09:57

‎08-15-2019 09:57

@Auntiemuse, it's great to see that you've visited the Fitbit Community!

 

Let me help you with your floor count on your Charge 2. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

 

Charge 2 altimeter.jpg

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes