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Not syncing

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My charge 3 has not and will not sync!! For over three weeks! Ive been told TO WAIT for it to be fixed!!

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They should go back to an older version that worked for now ..I shouldnt be made to wait weeks and not be able to use the device I paid good money for..I should be able to use it as it was designed to be used..Or it should be replaced with a device that works>.Not my fault that the newer app versions dont work!! A few days maybe a week ,, ok..But its now been almost a month!!

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