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Not tracking all steps..

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‎02-17-2019 10:13 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-17-2019 10:13 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Fitbit Charge 2 is not tracking all of my steps. I have be walking the same route and the steps are not the same every time. 1500 to 3500 steps different. 

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‎02-18-2019 05:43

‎02-18-2019 05:43

@Knooihuizen Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 is recording all your steps. Your tracker will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking and vice versa. This may happen when you are playing the drums, burping a baby or clapping and the opposite can happen when you push a cart. It can also happen when driving. For added sensitivity you can try wearing your tracker on your dominant hand but select that hand as non dominant on the tracker’s settings to make it more sensitive to movement.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎02-18-2019 05:43

‎02-18-2019 05:43

@Knooihuizen Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 is recording all your steps. Your tracker will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking and vice versa. This may happen when you are playing the drums, burping a baby or clapping and the opposite can happen when you push a cart. It can also happen when driving. For added sensitivity you can try wearing your tracker on your dominant hand but select that hand as non dominant on the tracker’s settings to make it more sensitive to movement.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎02-18-2019 09:33

In response to AlvaroFitbit

‎02-18-2019 09:33

Moved to my dominant hand and took my hands out of my pockets and wearing gloves.
in cold weather. All working great now thanks for the help.

K
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