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Not tracking calories

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‎02-10-2019 09:05 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-10-2019 09:05 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Fitbit has not been tracking calories correctly for a month now. I have had a huge email exchange and messages on twitter where Fitbit have refused to replace my watch. They tell me that if I had a new tracker either a replacement or I go and buy one that it might not work either!! This is unbelievable that I have paid for a fitness tracker that does not track and Fitbit are not prepared to do anything about it! So angry right now 😖

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‎02-11-2019 05:02

‎02-11-2019 05:02

@NicYates Welcome! It's great to see you around! Sorry to hear that your calories aren't being tracked. Check your personal information (weight, height, age, etc.) on your account. Have you tried setting your tracker on a new device (with a different email address)? Also why did Support didn't replace your tracker? Is your tracker still under warranty?

 

Let me know how it goes!

Alvaro | Community Moderator

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