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Not tracking heart rate and lines on screen

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‎08-30-2019 01:41 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-30-2019 01:41 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hello,

I noticed a couple of weeks ago that my Fitbit (Charge 2) Heartrate monitor had completely stopped. I have tried the remedies recommended on this forum, letting the battery die, cleaning the device, turning the heart rate monitor off and on (and auto to on) and putting the device in the charger and restarting it but nothing has worked.

 

I noticed yesterday that only one of the green light’s underneath was working.

The screen also has a couple very small blank horizontal lines going across the screen.

Is there any other remedies or is my Charge 2 on its last legs? I have only had the device for a year and a half as my initial Fitbit i purchased didn't work from the beginning.

 

James

 

Moderator edit: Subject for clarity and format 

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‎08-30-2019 12:16

‎08-30-2019 12:16

Hello @JamGav, welcome to the Community Forums!

 

First, I appreciate your effort and patience troubleshooting this situation prior to posting, the details that were shared in your post were really helpful for me to better understand this situation. I'd like to share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions.

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