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Not tracking sleep stages

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‎06-11-2019 09:07 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-11-2019 09:07 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I see from the boards that you are tracking this issue for many months.  If the issue can not be fixed in several months time, perhaps a replacement is in order?  This is one of the main reasons for buying the product.  When this FitBit wears out, I will just switch to another tracker.  You guys are losing valuable time to fix this issue and keep customers happy

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‎06-12-2019 11:59

‎06-12-2019 11:59

Hello @RichOJ welcome aboard, I'm glad to help you today.

 

The feedback that was submitted on your post is appreciated, we are always striving to improve our products and services. Certainly, our Charge 2 was designed to track Sleep Stages, that said, can you please give me more details regarding the situation you're currently experiencing? Is your Fitbit not recording sleep information at all or you're receiving simplified sleep graphs? Did you already tried some troubleshooting steps prior posting. I recommend you to check our help article: How do I track my sleep with my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply, let me know if you have any additional questions. 

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