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Notifications not working on Charge 2

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‎02-06-2020 08:08 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-06-2020 08:08 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I am not getting notifications even when I turned it on on the Fitbit and synced with phone (text messages, or who is calling).  

 

 

Moderator edit: updated subject for clarity

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‎02-09-2020 10:29 - last edited on ‎03-20-2025 07:09 by Fitbit Moderator

‎02-09-2020 10:29 - last edited on ‎03-20-2025 07:09 by Fitbit Moderator

@Mel54 A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 notifications. Which phone are you using? Is it compatible? You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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