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Charge 2 Battery Life issues

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‎02-10-2020 12:37 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-10-2020 12:37 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

My fitbit charge 2 is about 2 years old. I have noticed here lately in the last few months that it is hit or miss whether it holds it's charge. Once in a while it's charge lasts 4-5 days (if I am lucky) but most of the time it has been 2 to 2 1/2 days holding it's charge. Maybe 3 occasionally. Is there a battery replacement? If not, I am debating on whether I want to get a new one or upgrade to a different model. Please let me know what I can do to improve it for now. Thank you.

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‎02-11-2020 09:05 - last edited on ‎06-20-2025 08:51 by Fitbit Moderator

‎02-11-2020 09:05 - last edited on ‎06-20-2025 08:51 by Fitbit Moderator

@CMSMITH77 Welcome! It's good that the community is growing!

Let me help you with the decreased battery life on your Charge 2. The Charge 2 battery isn't replaceable but you can try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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‎02-11-2020 11:14

In response to AlvaroFitbit

‎02-11-2020 11:14

Charging it is not the issue. It's the battery not holding a charge. I got a hold of someone at FitBit and will see how the suggestions go. I think it's just going to be time to get a new one if the suggestions don't work.

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