Notifications on the Charge 3

[ApS640]

Hi. I have the Charge 3 firmware ver 28.20001.88.11

I am having trouble setting up notifications using my Sam Gal S5 running Android Ver 6.0.1

When I tap the Notifications link on the phone's Fitbit app, I get an error message telling me "Notification service is not running. A phone restart is required to re-enable notifications on your tracker." Re-starting the phone makes no difference, and I continue to get this error message.

Is this because my Android version is too old? That was the reason I could not change the clock faces - the phone needed Ver 7 and above, I believe.

If my Android version is too old, is there another way I can set up Notifications? Trying to do so using the Fitbit app on my Windows computer didn't work.

With thanks,

Andrew.

[MarreFitbit]

Hi there @ApS640, welcome to the Community Forums. I'm sorry to hear you're having trouble to get notifications on your Charge 3 from your Galaxy S5. Thanks for the details provided in your post and for trying to fix the issue prior to posting here, I understand where your concern is coming from. I'm here to assist you.

I've seen you got in touch with our Support Team regarding this issue and they have already helped you. If you have any questions about the resolution of your case, feel free to contact them back for further assistance. 

Let me know if there's anything else I may do for you in the meantime. 

[ApS640]

Thanks for getting in touch, MarreFitbit.
Yes, your tech support team have given me a reason for my problem, which is
that the Android version of my phone is too old to work properly with my
Charge 3. I will need to accept this, as I don't plan to change my phone.

[MarreFitbit · Accepted solution]

Hi there @ApS640, thanks for getting back and for the update. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.