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Only works when plugged in

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‎03-04-2020 07:14 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎03-04-2020 07:14 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

I just bought my Charge.  When I unplug it from the charger, nothing happens.  I press the button and nothing comes up on the screen.  The battery is full.  I've tried the quick reset and factory reset but still nothing.  Can anyone help me get this thing working?

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‎03-07-2020 13:20

‎03-07-2020 13:20

The original Charge has been out of production for over 3 years. Exactly which tracker do you have?

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