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Pairing Charge 3 without the 4 digit code

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‎07-31-2022 02:10 - last edited on ‎08-13-2022 13:06 by Fitbit Moderator

‎07-31-2022 02:10 - last edited on ‎08-13-2022 13:06 by Fitbit Moderator

Hi

 

i have a charge 3 which hasn’t worked for a while due to a black screen. I’ve tried every suggested method to restart etc and it hasn’t worked. I unpaired it intending to re-pair it , but I hadn’t realised that to do this , I needed the code which I cannot see on the black display. Is there any other method I can use to pair it without this code ?

 

I can’t try the suggested fix to change the clock design until I manage to pair the device 

 

 

Moderator edit: format. 

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‎08-10-2022 04:46

‎08-10-2022 04:46

@DenisaCos   I'm sorry, but you need the code on the screen. 

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-13-2022 13:08

In response to LZeeW

‎08-13-2022 13:08

Welcome to the Fitbit Community, @DenisaCos. I'm sorry to hear you haven't been able to pair your Charge 3.

 

As @LZeeW mentioned, you need the code to pair your Fitbit tracker. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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