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Phone stops syncing with Charge 3

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‎11-25-2020 02:10 - last edited on ‎11-25-2020 05:42 by Fitbit Moderator

‎11-25-2020 02:10 - last edited on ‎11-25-2020 05:42 by Fitbit Moderator

My fitbit charge 3 keeps disconnecting itself from my phone and ill resync it then shortly after it will stop working and I keep missing phone calls and notifications. Its a pain really when I rely on my fitbit the most. Every half hour I'm having to go through the resync so turning phone off, fitbit off & disconnecting Bluetooth etc. Its a pain.

 

 

Moderator Edit: Clarified subject

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‎11-25-2020 05:44

‎11-25-2020 05:44

@Betbet06 It's nice to have you on board.

 

Sorry to hear that your Charge 3 isn't properly syncing with your phone and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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