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Premium doesn't activate

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‎07-27-2020 07:41 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-27-2020 07:41 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Hi,

 

I've started the 90 days premium trial yesterday, have inserted my credit card information and can see the subscription in the Google Play Store but, as for many other people on the forum apparently, premium doesn't activate.

 

I've tried to restore the purchase or activate it again but without success. I get an error message. The bottom right tab still redirects me towards premium activation. I tried to discuss the issue directly with support but, probably because of the current context, it doesn't seem to work. I'd be grateful if a moderator could send the issue to support on my behalf.

 

Many thanks !

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‎09-02-2020 07:20

‎09-02-2020 07:20

I am having this problem as well. I waited over 24 hours and still nothing. 

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