help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem with logging in on Windows

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2022 05:53 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-02-2022 05:53 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

Windows Fitbit App log in failure since approx.27th Oct 2022. Repeated attempts show "Authorisation Failure" message.

Clicking the "Forgot your password / Send Reset Email" link brings this dialog box that suggests something has changed with the connection to the Fitbit API.

CazzaLM_0-1667393451489.png

Very frustrating as the Windows App is the one I prefer to use

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-02-2022 06:45

‎11-02-2022 06:45

Hi @CazzaLM  as of mid October, the Fitbit Connect app no longer works. see the list of compatibility? click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes