Purchase Fitbit to monitor sleep.

[andiness]

I recently updated the app unfortunately, and now it has a thing called sleep score. Up until then I was able to get an idea of sleep quality. The new sleep score feature is unhelpful and doesn't reflect my sleep quality or how I feel. Can I go back to the older version of the app that doesn't have sleep score? I also found the old interface easier to read. Up until I updated the app I had found it very helpful, however this is no longer true. Maybe there are some people that find a sleep score helpful. If that is the case, can you at least give an option to choose your sleep monitoring preference, if not, please give an option to use the older version of the app in the Play Store. PLEASE!

[Lilbiddy]

Hi @andiness on the new layout tap the sleep icon. The next page has the chart with sleep scores. Swipe that left till you get to sleep stages. Then tap the expand symbol at the top right of that chart and you will get a sleep averages chart which shows a rolling week or month. Touch any column and it will give you total sleep time and times in stages where available. 

Hope this is of some use to you. 

Cheers. 

[andiness]

Thanks for that, it was helpful. I don't suppose you could tell me how I can get rid of the sleep score? Being told that I got poor or fair sleep is extremely unhelpful, almost distressing.

Thanks

[andiness]

Reply removed.

[Lilbiddy]

@andiness, sorry as far as I can see from other similar comments on other threads they cannot be removed or hidden.  As these scores are going to be part of the premium subscription service I doubt that fitbit will give that option any time soon. 

[Barbnc]

I'm looking for comments concerning this new sleep score.  I agree that it isn't helpful to see that I've had poor or fair sleep.  I've also noted that prior to getting my first cup of coffee it keeps tracking like I am still sleeping.  When I edit to correct the score completely disappears but so does my analysis.  

Sleep isn't super accurate - I work on a a computer all day and when I'm busiest it thinks I'm sleeping.  Excellent REM then.  I usually delete those.   

I've also noticed that despite the fact that stars for my age and gender reflect my sleep is normal, it's score seemed to reflect the total population.  

I love my Charge 2 and it's lasted longer then any of the originals I had and while I'm curious about Charge 3 - I find Fitbit to be poor about standing behind their products.  They don't do trade-ins so I have an Aria and Aria 2, I had a premium prescription once but they dumped all my data when they decided to switch to their coaching thing.  They had said I could keep it and they would grandfather it but after dealing with several support people I finally gave up.  

I really hope they find some solution to this silly sleep score and the fact that correcting details seems to blow up the analysis.  

[andiness]

I agree with many of the points you've made. It sounds like you're having some serious issues with yours, I would have given up by now. I'm wondering if you have a relatively low heart rate for something that might cause it to think you're asleep when working on your computer. maybe yours is faulty, because mine has only ever recorded sleep when I've been asleep. On the rare occasion when I fall asleep in the evening it also records sleep quite accurately.

This happened just in time for me, I had been looking at getting a Fitbit Versa lite because they're swimproof. I've had some issues with the way Fitbit doesn't really seem interested in listening to their customers, they seem more interested in profit margins. They act like politicians, listen to what you have to say, tell you what they think you want to hear and do nothing. Having said that, I hope I'm completely wrong because as a sleep tracker till this horrible sleep score thing, I've actually found it quite good.

It seems unlikely that Fitbit will do anything about the sleep score. They're probably not interested the mere few thousand people who find it useless, unnerving or bothersome. The majority of the Fitbit market is for people who are into fitness and don't have sleeping issues. I'm not even sure why they bothered to try and quantify sleep. I suspect it's aimed at the millennials who typically sleep well, don't know, care or understand what good or bad sleep is about and just want a simple dumbed down summary whether it's meaningless or not. I can imagine the conversation, 'you only got a sleep score of 68 and I got a sleep score 81, I'm a better sleeper than you'!

I think they failed to properly look at the psychology behind sleep. The worst thing you can do for someone having sleep issues is tell them that there failing at sleeping It just more likely to create unnecessary anxiety and make the problem worse. I seriously doubt also that the people who developed this "sleep score" have actually had issues with sleep themselves.

On the other hand, if it gets the bad reviews it deserves in the near future, that might help to change their minds.