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Question about the replacement process for Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2021 00:12 - last edited on ‎02-18-2021 06:35 by Fitbit Moderator

‎02-10-2021 00:12 - last edited on ‎02-18-2021 06:35 by Fitbit Moderator

I recently faced few issues with my Fitbit Charge 3. I contacted customer care and they mailed me back that they would replace my Fitbit. To do so I was required to send the Fitbit to an address in Netherlands. I live in India and the courier service said to me that the custom services usually reject or cause problems with packages with electronic devices. 

Will someone ask Fitbit people to look into my package. I am unable to reach out to anyone as the customer care chat is down and a call option is an international number. Along with that, no one is replying to my emails.

 

Case: 39648144

 

 

Moderator edit: subject for clarity 

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5 REPLIES 5

‎02-10-2021 09:09

‎02-10-2021 09:09

It looks like the Live Chat is up and working again. I would try talking to them to get your issue fixed. I sent in my Fitbit when I had a problem and even though I live in the US, the address you put on the package says that it is going to Fitbit and so you should not have any issues. Although, I would still talk to customer support one more time before you send it off.

 

P.S. It took about a month for me to get my Fitbit back so I would check in regularly to make sure the device is were it should be and getting through customs, but I would expect long wait times for you to get your Fitbit back due to everything happening in the world right now.

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‎02-10-2021 10:53

In response to Mrb731

‎02-10-2021 10:53

Thanks a lot. 

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‎02-11-2021 11:31

In response to Rohansaswade

‎02-11-2021 11:31

Hello @Rohansaswade, welcome to the community forums! Thank you for the information! @Mrb731 I really appreciate your input and I am glad to see here! 

 

@Rohansaswade I was told by our Support Team that you have replied to them and they will get back to you as soon as possible. Please keep an eye on your inbox since they will be contacting you via email with a prompt resolution to your case. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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‎02-12-2021 08:55

In response to WilsonFitbit

‎02-12-2021 08:55

Thanks a lot

 

I have sent them 2 mails till now and I usually put trackers on my mails... They have left them on seen.  

 

Please ask them to reply to my concerns it's been a few days since I have sent them

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‎02-17-2021 08:10 - edited ‎02-17-2021 08:12

In response to Rohansaswade

‎02-17-2021 08:10 - edited ‎02-17-2021 08:12

@Rohansaswade I apologize for the delay! 

 

Your understanding is very appreciated but our team is experiencing a delay due to recent events affecting our operations. But I contacted our Customer Support team and I was informed that they will be working on your case soon. 

 

Have a nice rest of the week! 

Wilson M. | Community Moderator, Fitbit.
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