help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Redmi Note 9 pro not syncing with Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2021 02:32 - last edited on ‎02-16-2021 02:58 by Fitbit Moderator

‎02-16-2021 02:32 - last edited on ‎02-16-2021 02:58 by Fitbit Moderator

I have been waiting for Fitbit to make the Redmi Note 9 Pro compatible with my Charge 3. ... Does anyone know if it any closer to becoming a reality.... If this doesn't happen soon, I will have to think about getting another watch😭

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-16-2021 03:02 - last edited yesterday by Fitbit Moderator

‎02-16-2021 03:02 - last edited yesterday by Fitbit Moderator

@shillie68 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this. As long as your phone has a recent Android OS (above version 7) and bluetooth 4.0 or above it should work. I suggest you clear the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎02-16-2021 05:30

In response to AlvaroFitbit

‎02-16-2021 05:30

Hello, tried all this. Uninstalled app, disconnected Bluetooth, rebooted Fitbit restarted both Fitbit and phone. Still not working😭

Best Answer
0 Votes

‎02-17-2021 10:53 - last edited yesterday by Fitbit Moderator

In response to shillie68

‎02-17-2021 10:53 - last edited yesterday by Fitbit Moderator

@shillie68 thank you for your reply.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes