Quick view on Charge 3

[MarkWest]

I have updated from Charge2 to Charge3 and I miss the settings for automatic display by moving the arm (in German language it‘s „Schnellansicht“, sorry don‘t know the english term for it).

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hey there @MarkWest, it's nice to see you around here! I'd recommend restarting your Charge 3 by following these steps: 

• Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
• Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
• Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
• Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
• Unplug your tracker from the charging cable.

Then, please let's try these steps once again:

• On your tracker, press and hold the button until the Quick Settings menu appears.
• Find the Screen Wake option and tap it to turn it off. 
• Sync your tracker to save the changes.

Also, do this on your Fitbit app:

• From the Fitbit app dashboard, tap or click the Account icon.
• Tap or click your device image.
• Find an option to turn off Quick View.
• Sync your tracker to save the changes

[MarkWest]

Thank you for the hint to disable quick view on the device, that works fine. In Fitbit App I cannot find the Option to turn off quick view Sinne using charge3. Before, when using charge2 it was there, I know.

[TomLowes]

I have tried the below and still my quick view option has not reappeared!,,

[Electro]

How do I "Find the Quick View" setting?  This is the real question.

[MarreFitbit]

Welcome on board @Electro! On your Charge 3, press and hold the button until the Quick Settings menu appears. You'll prompt with Screen Wake and Notifications options. Tap Screen Wake to turn it on/off. 

Hope this helps, let me know if you need further assistance. 

[TomLowes]

Yes this is good, but I had to work it out for myself



Moderator edit: removed personal information

[Electro]

Thanks. I was looking on the app but didn’t see it there as per the solution.   
I’m good now thanks the reply. 


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[Soolin]

My screen shows nth. I can't find the quick view on the app either

[sko_tang]

Easiest is to use your thumb and index finger squeeze in both left and right sides of your Charge 3 together at the same time and hold on until display comes on, it should be Screen Wake / Notifications.  So squeeze and hold until the display comes on.  You should feel the haptic vibrations too.

[csutak40]

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I have been talking to support about the same problem.  I couldn't follow any of his directions, nothing looked like he said it should
I found some of your suggestions easier to follow, but still no success

@MarreFitbit wrote:

Hey there @MarkWest, it's nice to see you around here! I'd recommend restarting your Charge 3 by following these steps: 

• Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
• Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
• Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
• Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
• Unplug your tracker from the charging cable.

Managed to do this - your directions worked - his didn't

Then, please let's try these steps once again:

• On your tracker, press and hold the button until the Quick Settings menu appears.
• Find the Screen Wake option and tap it to turn it off. 
• Sync your tracker to save the changes.

This was a bit confusing to start with.  When I press and hold the button, the Quick Settings menu does not appear.  What I get is "Tap to unlock"  When I tap on that I get scrolling numbers 0-9,  I have now discovered that if I swipe left, I get the screen wake option, so I have now turned that off

Also, do this on your Fitbit app:

• From the Fitbit app dashboard, tap or click the Account icon.
• Tap or click your device image.
• Find an option to turn off Quick View.
• Sync your tracker to save the changes

More problems.  What does the Account icon look like?  I just can not find it!  I did find my devices image on the right side of the dashboard, but that just shows me how long ago it last synced

I can not find anything anywhere for the Quick View option

Give this a shot and let me know if the restart and sync steps do the trick! 

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[samnewcharge3]

Hi. I had the same problem. I will try the reset but quick way for me I found online was: Hold left button down on Fitbit. Two quick settings appear on screen. Top on one is called ‘screen wake’ this toggles the setting you ask about. Hope this helps

[juneholmes]

This did not work for me.  I cannot find that quick view anywhere on the tracker or on the app.  Screen awake is on but quick view cannot be found. My display will not come on when I turn my wrist

[DIC_Chile]

Hi! I followed all the instructions, including resetting my Fitbit, but I encountered two problems with your solution: (1) on the Charge 3, the Screen Wake option doesn't respond to the tap. (2) On the phone app, the "Quick View" option has disappeared. I used to be able to see both. How do I solve this?

[ZillaG]

Yes NO "Quick View" either on Charge 3 device or app for me either.