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Quick view sync is unreliable

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‎06-04-2019 09:46 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-04-2019 09:46 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

When I enable or disable the quick view setting in the app, the app immediately syncs and then sometimes reverts the setting change. It does this seemingly at random. Sometimes it works, but sometimes it takes 15-20 attempts for me to get the setting change to take effect. I have tried force-closing the app as well as manually tapping the sync button, and nothing seems to fix the issue. It seems like a synchronization bug, and it is very aggravating. I'm on the latest version of the app.

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‎06-05-2019 17:15

‎06-05-2019 17:15

Hello @element533 thanks for bringing this to my attention, I'm here to help you with this. Also, let me give you a warm welcome to our Community!

 

Seems odd that your Fitbit app is behaving in such way, this is certainly not a common situation nor the way it was designed. That said, can you please let me know which mobile device you're currently using? When was the first time you experienced this matter and how many times? Did you already tried turning off the Bluetooth from your mobile device to avoid the synchronization process while you change the QuickView setting and then turn it on to sync your device?

 

Looking forward to your reply, let me know if you have any additional questions. 

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