@CJLoc wrote:
Does @AlvaroFitbit have any comment on any of this?
What i've seen in the past few weeks is that the moderators won't respond in the threads discussing the useless replacements. I saw only maybe 2 responses where they advised people to waste their time by attempting numerous steps when it was clear they've received a replacement. I confronted one of them about it and got no response (as expected).
It seems Fitbit are hiding because they don't have a solution (I doubt they are able to easily update the FW version of the replacement batch device (if it's even a FW issue, might as well be HW) and that's why they are stalling). Even with such an obvious hardware or firmware problem, they still claim it's an app issue and send generic responses asking to be patient.
I've been researching what my rights are in this case but haven't found explicitly defined time periods yet. However I would suggest everyone to contact their local consumer rights organisations - that's what i'll be doing very soon.
The fact they've already sent a replacement means they have acknowledged a problem with the original device and HAVE to provide either a refund or a working replacement. I also believe they have to extend the guarantee/warranty for each customer with the period of time it took to resolve the problem.
My patience is running out mostly because I keep reading comments from people who are getting replacement after replacement without being notified about the problems even now. To me this means they're testing how far they can go keeping people in the dark until they give up probably. There's no honesty here.
