help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement Charge 3 setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2021 15:34 - last edited on ‎09-28-2021 18:58 by Fitbit Moderator

‎09-25-2021 15:34 - last edited on ‎09-28-2021 18:58 by Fitbit Moderator

I am trying to setup my replacement charge 3 and don't know what the 4 boxes ...it says to pair it up?

 

 

Moderator edit: updated subject for clarity. 

Best Answer
Labels:
0 Votes
8 REPLIES 8

‎09-25-2021 16:26

‎09-25-2021 16:26

Hi @Caroldv  you should be setting up as a replacement device on an existing account. Click to learn more.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-26-2021 09:33

In response to Odyssey13

‎09-26-2021 09:33

Welcome to the Community, @Caroldv. I appreciate the input @Odyssey13 😀

 

@Caroldv Are you referring to 4 empty boxes on the Fitbit app? If you're following the steps listed here to setup your replacement, those 4 boxes on the app are for the pair code that your phone sends to your Charge 3 so you can pair your device. You'll see that 4 digit code on your Charge 3's display.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer

‎09-27-2021 19:31

In response to BraulioFitbit

‎09-27-2021 19:31

Thanks for that explanation but my replacement charge 3 is fully charged
but dead. Even plugged in it is dead.
I am gutted.
Cheers, Carol
Best Answer

‎09-27-2021 20:00

In response to Odyssey13

‎09-27-2021 20:00

Thanks but have tried that!  No matter what I do, the watch is dead...does not respond to anything!

 

Best Answer
0 Votes

‎10-09-2021 20:42

In response to BraulioFitbit

‎10-09-2021 20:42

Thanks but I have done that over and over and the watch does not respond. 

I am sick of it and going to put it in the rubbish bin I think. 

Best Answer

‎10-11-2021 11:50

In response to Caroldv

‎10-11-2021 11:50

Hi, @Caroldv.

 

Thanks for the update. I've seen you reached out to our Support Team and it seems that your Charge 3 was showing the setup message but you were having trouble with the setup process. I recommend you to contact them back so they can continue assisting you.

 

Catch you later.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer

‎10-11-2021 19:40 - last edited on ‎10-12-2021 09:31 by Fitbit Moderator

In response to BraulioFitbit

‎10-11-2021 19:40 - last edited on ‎10-12-2021 09:31 by Fitbit Moderator

Hi there, thanks for reply but honestly, I just can't be bothered
spending any more time on this watch.

 

Did all that several times... no help and still not working. 


I am going to look at other brands as nothing I do seems to solve problems.

 

Moderator Edit: Merged replies

Best Answer
0 Votes

‎10-12-2021 09:33

In response to Caroldv

‎10-12-2021 09:33

Hello, @Caroldv.

 

If your replacement is still having trouble to pair with your account and you received it recently, the best option is to update your case with our Support team so they can look for a resolution. Please explain them what you've tried so far so they can check your options.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer