Charge 3 battery draining quickly

[SunsetRunner]

Hi, my battery for my charge 3 and drained abnormal amount all of a sudden. It was working as normal and suddenly yesterday it went from 90% to 30% in the space of 6 hours. When a full charge would normally last a week easily. This deterioration was not gradual, so I think something is wrong apparently there was an update? 
is anyone else experiencing this? It doesn’t seem like a normal natural battery death to me. 

Same it’s literally done it to me from yesterday. Battery draining abnormally fast, the green light on the back has stopped working, no sleep log, no heart rate log.

Moderator edit: subject for clarity/Merged posts

[Orlandoryan]

I finally got around to downloading the newest update after a few weeks with no syncing ability. This new update has annihilated my watch. The battery lasts maybe 2 minutes on a full charge when it lasted a week prior. Has anybody had an issue with this before?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @SunsetRunner. It's great to see you around. 

Thank you for the detailed information. I'd like to let you know that the battery life of your Charge 3 can be impacted by several factors but for a list of tips about how to extend the battery life of your Charge 3, I recommend visiting the following link: Can I extend my Fitbit device's battery life?

If you notice that the battery continues experiencing this inconvenience or the Heart rate monitor isn't still working, please perform a restart to your Charge 3 to see if that refreshes its performance. For the restart, please follow the steps here: How do I restart my Fitbit device?

Note that you can also try to perform a long restart following these steps: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

On a side note, the latest Firmware version for the Charge 3 is 1.88.11 and take into consideration that this post will remain open if any other users experiencing the same, have some other tips or comments. 

Hope this helps. 

[WilsonFitbit · Accepted solution]

Hello @Orlandoryan. Welcome to the community forums! 

Thank you for the detailed information. I'd like to let you know that I've merged your post to this thread for tips and recommendations for the Charge 3 battery. 

On a side note, if you still experience any syncing inconvenience, please follow the troubleshooting steps here. 

Hope this helps. 

[Orlandoryan]

I don’t need tips on my battery life, I want to know why whatever update I downloaded this weekend fried my device

They can take our fitbits but they can't take our voice

Moderator Edit: Merged posts

[SunsetRunner]

It’s been rebooted and still not green light on the back of the device. It is not the battery. It had no problem until your latest update that nobody asked for! Please fix the issues at hand instead of giving us advice that doesn’t fix our device! Thanks 

Nope, not working. I’ve rebooted, hard reset multiple times. App is saying I’m up to date with all the updates! My battery life was perfectly fine until two days ago! The battery did not deteriorate over time. The sensor has stopped working completely. No heart rate monitor, not sleep or exercise track at all.
what was in the latest update? It’s clearly what caused this.

Moderator Edit: Merged posts

[WilsonFitbit]

@Orlandoryan, @SunsetRunner Thank you for your reply. 

I'm very sorry for the inconveniences. I'd like to let you know that there hasn't been a recent Firmware update for the Charge 3 devices, the last update was released some time ago and this is the current version 1.88.11. For more details, I recommend visiting this help article. 

On a side note, while there have been updates for the Fitbit App, these updates aren't related with the functionality of the Fitbit device and since I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Please make sure to explain the inconveniences and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[SunsetRunner]

I got fed up rebooting and doing hard resets on it. I contacted customer support via the app. I explained what happened and he told me to press and hold the button for 10-15 seconds and it was doing a hard reset again. Then he said he can tell it’s not going to work, he checked and said I was still in warranty. I’ve had mine since October 2019. They sent me an email with a link for replacement of the model I have or 50% off for a new model. 

[WilsonFitbit]

@SunsetRunner Nice to see you around and thanks for your input! 

I'm also glad to hear that you were offered with options. On a side note, replacement devices are provided for products within 1 year of warranty, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase. For more information about our warranty, I recommend checking this link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[MovingOn2020]

I got mine for xmas in Dec. 2019. So, it's a year and a half old.  No clue how long the warranty is. I was told they'd send me an email...but I never got it. Still waiting, geez.

[SunsetRunner]

Did you talk to someone using the contact customer service button via the app? Cause I got to talk to someone very quickly. He asked me to push some buttons to try to restart and hard reset the device. It didn’t work, he put me on hold and came back to say mine is still in warranty and they sent me a replacement cause the sensor stopped working along with battery drain.

I was never sent a warranty guide. I do think for the money surely it should last more than 1 year. I think they do diff warranty period fro diff parts of the world 

On the app below the forum button there is a contact customer support button. They were more helpful than the moderator on this forum. Ask again for the email or have you check your junk? Maybe it went in there? 
if they can’t help you then I guess your only option is to go else where. It is ashamed that this thing doesn’t last. I’ve had mine since October 2019 and mine is still in warranty, but maybe cause I’m in the uk 

Maybe it was a robot. I tried ranting on here, but didn’t get any help. I think this forum was built for chit chats lol. It is very frustrating. I was offering free replacement of the same model or 50% off a different model. I obviously went with the free option, but if this dies and they don’t offer me a new replacement, then I definitely will go for a different company too. 

Moderator edit: merged reply

[MovingOn2020]

yes, UK/Europe gets a two-year warranty. In the USA, we're screwed.

[LoveWalkingOR]

Were you able to get your Charge 3 to work?  Having the same problems!  Online chatted and went through the 15 second reset, no luck.  They escalated my issue, and got an email saying because I bought my device in November  2018 it was no longer under warranty (no surprise).   Solution was to send me a coupon to buy a new device - no advice on how to make mine work!  Very frustrated right now.  

[MovingOn2020]

It still works. But it doesn’t hold a charge the way it used to. I received the sam response you got. Out of warranty and a discount off a new one if I buy within 30 days. Pass.

Sent from my iPad

[SunsetRunner]

Hi, no I didn’t manage to get it to work. I did the same as you, I tried restarting the device, I tried hard resets a few times. No change.

However I was very lucky it was still in warranty and they offered me a free replacement or 50% off for a different model 

[Sejacks]

I did the hard reboot and within 24 hours it was completely dead, wouldn’t hold a charge at all. 

[WilsonFitbit]

Hello everyone. @LoveWalkingOR, @Sejacks. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

For those who are still experiencing any inconvenience or if you have any questions about the outcome of your cases, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, I appreciate the inputs that some of you have shared in this thread. 

See you around. 

[ChellieA]

Hey I am having the same problem. All of a sudden my Fitbit went from fully charged to dead. I put it on the charger and it says its charging and shows 1%.  I check back later (even just a minute) and it says 100%. I take it off and it immediately dies. Put it back on the charger, 1% again.

I read this post and I followed all the steps, synced my phone, checked for updates, even tried to reset it but that didn't go as described. I hold the button for 15 seconds, and is shuts off, powers back on with maybe 1 vibration, shows a smiley face and then is just as dead as it was before. 

What do I do now????

-Michelle

[SunsetRunner]

Have you tried doing it with it’s on charge?

if no luck then you better off contacting Fitbit and hope you’re device is still covered bf warranty 

good luck 

[WilsonFitbit]

Hello @ChellieA. Welcome to the community forums! @SunsetRunner Nice to see you around and thanks for your input! 

@ChellieA Thank you very much for the detailed information and for every troubleshooting step you've followed. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, if your Fitbit App needs an update, please follow these steps to update it to the latest version. 

See you around.