Replacement band charge 2

[Cazann]

My charge 2 band broke today whilst I was at work, please can you advise on where to get a new replacement band from, I've tried looking on the website but they are not available? Please help! Thanks in advance 

[AlvaroFitbit · Accepted solution]

@Cazann Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your damaged Charge 2 bands. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Avella007]

Hi,

I have an issue where one of my straps on my Charger 2 keeps coming off very easily and I’m afraid that i may end up loosing my Charger 2.  

this only started recently. 

Is there someone that I can contact from FitBit to address my issue and possibly have my strap replaced?

thank you,

Sam

[AlvaroFitbit]

@Avella007 A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your damaged band. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

I'll be around.

[Lilbiddy]

I got mine from Amazon. Quick and cheap.

[Lilbiddy]

@Odyssey13, how come you have selected best answer when you weren't in this thread?  Can anyone do this now? I thought it was for the original poster to decide. 

[Odyssey13]

@Lilbiddy  the original poster hasn't returned and it's been three weeks. @AlvaroFitbit  gave the best answer to that member before another person posted a question and both @AlvaroFitbit  and you replied.  Members of the Community Council have the ability to select the best answer and to merge or move some posts. Sometimes the original poster, having their answer, doesn't return to say what happened, much less to pick the best answer. Often they just want to get back to stepping and we don't see them unless they have another question.

[Cazann]

Thank you for all your help with regards to a replacement band for my charge 2, I thought this was going to be a nightmare but it has been amazing service throughout,  thank you so much for all your help in this matter x

[jaju]

I need replacement band for my charge 2

[Odyssey13]

@Cazann  thanks for the update. I'm glad customer service was able to get you going again. While you're here, check the link in my signature - we have a huge forum here and you can join in and share your tips and learn from other members, too.

[Odyssey13]

Hello @jaju     Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

[Robynsafier]

my fitbit charge 2 band broke today - just by the clasp.  have had it for less than a year - how do i get a replacement?

[Robynsafier]

the claim form leads me to a claim for a charge 3 not a charge  2

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options