Replacement charge2

[Chamley74]

Just received a replacement charge2 under warranty after the last one stopped working,problem is this one will not sync.now this has to go back after numerous attempts and emails.so anyway just wondering how good the charge2 is? am I just unlucky or is there a bad batch in circulation?

[Rich_Laue]

Where you able to connect the Charge 2 to your account, if you where, at this time it did sync. 

As for a bad batch did you receive both the old and replacement about the same time through the same source? It has been about a year since the  Charge 2 was made.

[Chamley74]

Hi Rich.no I was not able to connect the charge2 to at all,I even made a new account on a different device to try it even after resetting it,all that came up on it was www.fitbit.com/setup.I have had a charge2 before these two for over a year with no problems at all but my puppy at the time decided to chew it 😞

Sent from my iPhone

[Rich_Laue]

A couple of questions

What device are you using to setup your Charge 2, phone or computer? And what OS is it running. 

At what point of the setup process does the failure occur?

Have you tried any of the troubleshooting tips? Some tips users have added that are not found in the help doc?

How do I set up my Fitbit device?

Set up and get started using your new device.

Why can't I set up my Fitbit device?

Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device.

[Chamley74]

Hi Rich I run iOS 12.3 tried phone and iPad it just will not pair at all I press the button and all it says is Fitbit .com/setup.i have just connected my old Blaze with no problem connects straight away.i don’t use the blaze because the battery needs to be charged every day! I have tried all ways even looked in the forums to see how to pair the charge2.It is now in the post on its way to be looked at so fingers crossed they will supply a new one.

Sent from my iPhone

[Rich_Laue]

I am not an iOS fan so will not be able to help ot much.

Have you tried restarting the Charge 2 and phone?

Maybe remove the Fitbit app and  install a fresh copy?

The setup message will continue to show until the unit is setup. 

You say that it will not pair at all. Where does the setup process fail?

Does the Fitbit app find the Charge 2?

Does the Charge 2 respond with a 4 digit code?

Does the Fitbit app allow you to enter the 4 digit code?

Does the app then simply hang up, not responding?

Normally after the app had setup the tracker to your account, then the app will ask for permission so that it can pair the tracker to the phone.

Make sure that this Charge 2 doesn't show as a trusted device on any bluetooth list of devices on the phone or ipad.

It also would be helpful If the title included iOS 

[Rich_Laue]

@LZeeW would you be able to help out with this iOS setup issue. 

[MissSharon]

My only problem with the Charge 2 is that it scratches easily and then got a crack that ran diagonally across the face.  They wouldn't replace it--said you needed accident protection!

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@Chamley74 wrote:

Just received a replacement charge2 under warranty after the last one stopped working,problem is this one will not sync.now this has to go back after numerous attempts and emails.so anyway just wondering how good the charge2 is? am I just unlucky or is there a bad batch in circulation?

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[Rich_Laue]

@MissSharon normally that would be the case with most devices.  Some retailers also offer insurance. 

[MissSharon]

the warranty I purchased from Square trade was supposed to cover accidental damage until I needed to use it. I was then informed that I had been mis-informed!

Sharon

[Chamley74]

A friend of mine who has Apple Watch cut up a new screen protector and stuck it on it works a treat.

Sent from my iPhone

[Rich_Laue]

@MissSharon did you contact Square Trade or Fitbit. 

The warranty is with Square Trade and you need to contact them. 

[MissSharon]

Yes I contacted both of them. Charge 2 was out of warranty by a couple of days and Square Trade basically said sorry about that. Live and learn.

Sharon

[MissSharon]

I ordered some screen protectors from ScreenKnight--they should be here soon. However, if you have to get a after market product to fix a problem maybe Fitbit needs to fi the problem. Just saying...


Sharon