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Replacement email about my Charge 3, but the link doesn't work

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‎04-23-2020 09:50 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 09:50 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Just received an email from Fitbit support about questions I need to answer so they can send me my replacement Charge 3, but when I clicked on the link, it told me that I was an unauthorized user. Do I need to call Support again to resend a link or can I be helped from this page? I waited 35 minutes before I could be helped. Thanks.

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‎04-23-2020 10:35

‎04-23-2020 10:35

Hi @Satara  right now it seems most customer service centers are having longer wait times. Why not call back and hold on to get your answer. Just do something around the house while you wait for them. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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