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Replacement for unresponsive Charge 2

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‎08-30-2019 22:11 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-30-2019 22:11 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I am very pleased to say that I highly recommend trying to work with customer service.   After explaining that I had been a loyal customer that has had 3 fitbits in 6 years, the customer service supervisor made an exception to the expired warranty and decided to give me the option of replacement of the charge 2 with another charge 2 or a 50% discount on a new model.  I opted for the replacement of the charge 2 with another charge 2 .....

 

 

Moderator edit: updated subject for clarity

 

 

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‎09-01-2019 12:06 - last edited on ‎12-25-2024 10:20 by Fitbit Moderator

‎09-01-2019 12:06 - last edited on ‎12-25-2024 10:20 by Fitbit Moderator

@chukmiron Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Thank you for sharing your experience with our Support team. Really happy to hear that your got your device replaced and hope that you are already back on track.

Let me know how it goes.

Alvaro | Community Moderator

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