help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Request for refund

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2020 13:13 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-07-2020 13:13 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

My Charge 3 display has faded and all troubleshooting attempts have been unsuccessful. Very frustrating.  This is my second Fitbit to do this. I purchased this one in February. Please advise how I can organise a refund. Thank you

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-07-2020 14:28

‎10-07-2020 14:28

Hi @BarbAM  refunds are available for the first 45 days if purchased from Fitbit.com. Each retailer has a different time frame. You get with support?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-07-2020 14:36

In response to Odyssey13

‎10-07-2020 14:36

Thank you, however this just adds to my disappointment.
Best Answer
0 Votes