Requiring encryption - fitbit charge 3

[Cathy4639]

I recently realized that the reason my fitbit wasnt getting texts sent to it is because a recent update is defaulting my device to require encryption and I cannot change this. Part of why I got this fitbit is for texts to be shown on my device. Why is this required? I should have the option to not require encryption. I there a way to change this? Bc if not, a new update needs to be put out there to make that optional again. 

[JuanFitbit]

Hi @Cathy4639 Nice to see you in the Community for the first time.  Thank you for the information you provided us.

Can you please tell me what device you are using to synchronize your Charge 3? 

If you have done so, please take a look on these articles you will find here information regarding to notifications and encryption 

How do I get notifications from my phone on my Fitbit device?

 Are notifications sent from my Android device encrypted?

I will be expecting your reply so that I can continue investigate.   

[Cathy4639]

I am using a samsung s10+. It worked for me before and now it is saying I cant turn off the encryption requirement. 

[RJMarce1]

Is there a possibity that FitBit devices are non-compliant with California's new law SB-327 Information Privacy: Connected Devies?

It's possible that, since compliance was required starting Jan 1, 2020, that the security features are required by the Samsung/Android OS, so they are doing their due dlligence, but Fitbit is behind. 

This article outlines devices that need to be compliant with the new law. It doesn't matter if you live in California, it only matters that you sell a product in California.

This definition potentially captures a whole range of equipment, including:

• Copy machines
• Printers
• Fax machines
• VoIP-enabled phones
• Televisions
• Bluetooth headsets
• Cash registers (point-of-sale terminals generally)
• Handheld barcode readers
• Smart thermostats
• Keycard readers (for doors)
• Security cameras
• Light bulbs
• Environmental control panels
• Lab equipment
• Medical diagnostic equipment
• Warehouse inventory scanners
• Refrigerators
• Personal fitness monitors
• Wristwatches (iWatch)
• Armbands
• Glasses
• Connected vehicles

Notice, personal fitness monitors are included within the scope of this law. It includes any device that can connect directly to the internet via ethernet, WiFi, or bluetooth, even if it has to pair with another device. 

Let the games begin!

[JuanFitbit]

Hi @RJMarce1 , nice to see you back. Thank you for your comment and concern. 

We have updated our Privacy Policy to add disclosures required by the new California Consumer Privacy Act (CCPA). You can find them in our new Privacy Policy section titled "California Privacy Disclosures."   There you’ll learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

To learn about recent updates to the policy, see: Updates to the Fitbit Privacy Policy

@Cathy4639 , thank you for your reply!  We have released a new version for the Android app (V 3.13)

Please verify that the app is up to date and let me know if with the update the situation got solved. 

I'll be expecting your reply 

[MPCharge3]

I have the latest version of the app and have the same issue. I don't get text notifications on my FitiBit since last month. I've tried everything on the books.

[Tburgardt]

I have the same issue. I have the latest version of the fitbit app and my Samsung s10 is updated to version 10, which I'm assuming is the latest.  I also have the device so I can receive messages while I am at work and not allowed to have my phone on me. 

[Cathy4639]

Hello! Thank you for getting to me! I just checked and I have the latest version. It still isnt allowing me to remove the encryption requirement... 

[JuanFitbit]

Hi @Tburgardt @MPCharge3 , a warm welcome to the Community! Thank you for your comments and information. Could you please also provide your phone model and if possible attach a picture where the encryption options is grayed out or unable to set?

@Cathy4639 , thank you for your reply ! Could you please attach a picture where we can notice that the encryption requirement cannot be removed. Or if possible of the message you receive?

I'll be expecting your replies!

[Cathy4639]

This is on the notifications screen in my fitbit app. Its greyed out taking away the possibility of me turning it off.

 

[Tburgardt]

I finally got answers today and it's a problem that fitbit has from their last update. They told me they are aware of the issue and working on to fix it. So hopefully it wont be to long before it's fixed.

[JuanFitbit]

Hi @Cathy4639 , thank you for your reply and screenshot provided. This will help me investigate further.

I'm forwarding your information to research and will let you know once I receive more information. 

Hello @Tburgardt , thank you for your comment and for reaching out to our Support Team. 

I requested information about your case and was told that they investigated and troubleshooted with you the situation of not receiving the notifications. As we are here discussing the situation of the grayed out option for the encryption, could you please confirm if you are having the situation? If so could you please add a screenshot too to your answer? This will help our team investigate why on your S10 you cannot change the status of the option. 

I'll be expecting your reply!

[MPCharge3]

All of the sudden I started receiving text notifications. Thank you for
looking into this and fixing the issue.

[Cathy4639]

I also am getting notifications again! The encryption thing is still on and greyed out. But I am getting the notifications and that's all I care about! Thank you to everyone who helped get this fixed!! 

[JuanFitbit]

Hi @MPCharge3 @Cathy4639 , thank you for your replies and confirmation. I'm glad that the messages are forwarded again. 

Our Team will keep an eye on the grayed out option and will continue with that investigation. 

@MPCharge3  it would be from great help if you could tell me the model of your mobile device and the Android version it uses. 

Let me know if you need more support. 

[Krogers03]

Hi, 

I am having the same problem and I am unable to receive any kind of notification due to not being able to turn on require encryption 😒 please can this be fixed?

I'm using huawei p30 pro which I know is compatible x

[Cathy4639]

I was able to work with a fitbit person who helped fix it for me.