Restart Charge 3 without cable

[House_of_adam]

Can we get an improvement to restart the Charge 3 without the cable? It seems to disconnect from the phone pretty regularly and I don't carry the cable with me since the battery life is so long.

Thanks-

[Vcgim]

Great answer ever. @Digityman

It is the first time my tracker freeze on a Whatsapp notification, and cable is at the office 😐

Swapping Clock face clears the screen and everything goes to normal.

Thanks

[pbiersac]

There ought to be a way to mark Digityman's suggestion as an acceptable fix! Changing clock face restored functionality to the screen on my Charge 3. Thanks!

[Annexz]

Hey. My fitbit won't charge, and i can't do anything with it. I can see what time it is, and my pulse.. But other than that I can't swipe or anything 😞 So I have no idea what I can do to fix it. Since it can't charge, i can't restart it.. Help please! Ps: this is the first time it wouldn't charge. 

[Annexz]

ps: Its 100% charged, but can't swipe or anything. So when I plug it in, the charger symbol won't show.. 

[Vcgim]

Try swapping the clock face from your Phone App

[Peetee]

Try changing the clock face in the app on your phone if you don’t have the cable with you. Worked for me!

Sent from my iPhone

[tt8ng]

+1 on Digityman's for "changed the watch face to something different and it acts like a little reboot."

[Randrich]

Screen is black and won't respond. How does "Settings -> About -> Reboot Device" help that if I can't get to it.. 

Or if you are talking about that path in the Fitbit app on the phone, I am not seeing that. 

[dawnlo]

ugh  my charge 3 has died on me twice, during challenges.  I don't have my charger with me.  But even last time, with the charger, it took several tries to reset it.  I'm very frustrated with this product.

[Baltoscott]

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@Randrich wrote:

Screen is black and won't respond. How does "Settings -> About -> Reboot Device" help that if I can't get to it.. 

Or if you are talking about that path in the Fitbit app on the phone, I am not seeing that. 

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@Randrich -- have you tried going to the app and changing the clock face to something else and then syncing?  Several others in this thread report that acts as a 'mini-reboot.'  

Hope you get it working soon.

[Sheri2323]

Hello!  This is pretty basic stuff.  I’m on vacation in Mexico and my Fitbit is no longer paired.  I don’t travel with the cable.   Consider.  Strongly consider a fix to allow pairing without the silly charging cord. 

[Sullelulle]

The so-called "Best Answer" is an answer that says that there is no answer to the question. 🙄 Luckily, there is a solution, even if the "Best Answer" is not what solved the problem. Thank you so much, Digityman, for the solution that actually solved the problem. Watch-face-changing for the win!

[gareve]

Changing the clock face was the simples solution.

[Diditza]

Try changing the Clock face from your fitbit app on your phone. I had the same issue and it worked out very well. Now I can swipe on the screen. 

[Lady-Jenn]

I restarted my charge 3 using your instructions but it didn't show results until I restarted my phone. Then it synced perfectly and quickly. I would suggest you add rebooting one's phone as well as restarting the tracker to get the tracker to sync. Thank you, I'm a happy camper. 🙂

[WilsonFitbit]

Hello everyone. @Lady-Jenn Welcome to the community forums. 

Thank you very much for the information and for your input. In case your Charge 3 experiences any syncing inconveniences, I recommend checking this help article for troubleshooting steps: Why won't my Fitbit device sync?