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‎01-11-2020 13:45 - last edited on ‎09-24-2020 19:06 by

‎01-11-2020 13:45 - last edited on ‎09-24-2020 19:06 by

I returned my Fitbit that didn’t work when I received it on Dec 26th and Fitbit is telling me they won’t receive it till Jan 16th and won’t send me my replacement till they receive it. I spent extra money on 2 day shipping to receive it and this is the treatment I get. I will not be purchasing from this company again. Customer service call center is terrible, could. It resolve anything and was very rude!

 

 

Moderator edit: subject for clarity

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‎01-12-2020 05:40

‎01-12-2020 05:40

Welcome to the Community, @Leanne1176.

 

I understand how are you feeling and appreciate the feedback provided. About your package, if you paid extra money for us to receive your package sooner, I recommend contacting the shipping company and check with them this.

 

Once you receive the email from the shipping company that your package is coming to us, feel free to reply to the last email you received from our support team and ask for the status of your return.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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