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Returning fitbit

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‎03-13-2019 07:27 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-13-2019 07:27 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I'm returning my charge2 and receiving a new one. Do I need to remove data or account before i return? When i get my new charge 2 will it sync automatically without showing 2 fitbits? Is this a slick process?

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‎03-13-2019 08:27

‎03-13-2019 08:27

I've not done it but I understand it to be pretty slick.

 

When you get your replacement, go into the account section of the app (the icon looks like an ID card) and select "set up a device". Choose Charge 2 and it will ask if you want to replace your existing fitbit. Just say yes and follow the prompts.

 

All your data, settings, badges etc will be retained.

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‎03-13-2019 08:29

In response to SteveH

‎03-13-2019 08:29

Nice!! Thanks
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