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Route not accurate on map

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‎03-24-2019 13:06 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-24-2019 13:06 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hi all, 

 

Recently, when I go for a walk/hike, my routes are not mapping correctly. Either it misses huge sections out, or posts a previous route! Doesn’t seem to be any rhyme or reason to it. 

I have a Charge HR 2 and I’m using an iPhone X. 

It connects at the begging via gps... and I’m not aware of it unconnectinf. Any ideas/help? 

Thank you 

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‎03-25-2019 07:53

‎03-25-2019 07:53

@BryonySarah Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear that your GPS data isn't correct. Please follow these instructions to improve the GPS accuracy to help record your data.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-25-2019 13:09

In response to AlvaroFitbit

‎03-25-2019 13:09

Thank you. I haven’t tried turning off the wifi while tracking the workout.
Everything else I have done, so I shall give that a go. Thank you 🙂
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