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Run GPS drops out

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‎06-25-2019 00:26 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-25-2019 00:26 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

When I am running, the heartrate tracker drops out, and then the GPS does as well, the little phone icon appears on the screen top right, then when I sync its completely missed huge sections of my run. There are diagonal lines across fields when I have run around the outside. I tried restarting it and also turning off the wifi as I read somewhere, but the same thing happened again this morning. Its super frustrating!! Any suggestions?

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‎06-26-2019 09:00 - last edited on ‎03-21-2025 11:37 by Fitbit Moderator

‎06-26-2019 09:00 - last edited on ‎03-21-2025 11:37 by Fitbit Moderator

@Fergotters Welcome! Thanks for being part of our Community! 

Let me help you with your GPS and heart rate data and thank you for troubleshooting this issue. For GPS please follow these instructions. For the heart rate, it could be affected by the sweat on your wrist. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

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