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Samsung A31 not syncing with Fitbit Charge 2

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‎11-15-2020 08:16 - last edited on ‎11-16-2020 09:27 by Fitbit Moderator

‎11-15-2020 08:16 - last edited on ‎11-16-2020 09:27 by Fitbit Moderator

frustrating have to switch off phone everyday to sync Fitbit. Battle to pair device and phone.  Any solutions 

 

 

Moderator Edit: Clarified subject

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‎11-16-2020 09:30

‎11-16-2020 09:30

@onholiday It's nice to have you on board!

 

Sorry to hear that your Charge 2 isn't syncing with your phone and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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