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Screen Cracked

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‎04-14-2020 06:00 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-14-2020 06:00 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

The screen on my Charge 2 is cracked and I'm also noticing that it is dying much faster than normal. Can my device be replaced without needing to buy a new one?

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‎04-14-2020 07:40

‎04-14-2020 07:40

Hi @Jleeflinn  there is no tracker part that is sold apart from the entire device. If it's also dying faster, it could be getting close to the end of life. With this happening, might be a good time to look at getting a new Fitbit. There are sales generally around Mother's Day and Father's Day, so you could pick up a new Charge 4, too.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-14-2020 08:11

In response to Odyssey13

‎04-14-2020 08:11

Thank you for the help! One more quick question. Do the bands for the Charge 2 also fit the Charge 3 or 4? 

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‎04-14-2020 09:45

In response to Jleeflinn

‎04-14-2020 09:45

@Jleeflinn  the Charge 3 and Charge 4 bands are interchangeable, but the Charge 2 bands don't work for them.

Stepping in the U.S.A. since September 2013. Android 14

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