Screen Issues-Charge 3

[KLohmann]

I have a Charge 3 I have had it for almost a year.   The screen now has vertical grey and black lines and won't display anything.   It just jumps around.   I have tried doing a reset like suggested in the other places, I tried using a dry clean toothbrush to gently remove any debris from the back of the device.  Nothing is working.   Can I get a replacement or some other suggestions?   

Thanks 

Katie L.  

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @KLohmann.

I'm sorry to hear that your Fitbit Charge 3 screen is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the regular restart, you can also perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face of your Charge 3 by following the instructions on this article.

If you have any question, please let us know.