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Screen completely blacked out

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‎05-12-2020 05:10 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-12-2020 05:10 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

I bought Fitbit Charge 3 at Best Buy in Miami 5 months ago. My screen stopped working, so I can't see the 4-digit code to pair the device! I tried to restart the device several times and nothing worked. I live in Brazil and found that there is no technical assistance for the product. Is there any way around the problem? How to get the pairing code without the bracelet display? Thanks.

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‎05-12-2020 06:14

‎05-12-2020 06:14

Ive pressed the buttons to shut it down  and reboot whilst charging -it’s syncing perfectly o k but I've just got a black screen - no clock etc

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