Screen corrupted. White lines

[Annicks]

I put my fit bit on the charger. He has been showing white lines since then. I have already tried to restart, but this has no effect.

[KateFitbit]

@Annicks Hi and welcome Community forums, thanks for checking us out. This doesn't sound good. I just wanted to check are you sure you restarted the device while it was in the charger? 

[Annicks]

Hi Kate,

I did the soft reset while the Fitbit was on a charger. I also did the hard reset while on the charger.

None of these seemed to help. The issue persist after preforming these steps.

[Tammyseldon]

The same thing has happened to me - can you help me with what I should do next? Thank you

Tammy

[MarreFitbit]

Welcome on board @Tammyseldon, it's nice to see you around here! Thanks for taking the time to restart your Charge 3. Nice way to go!

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[Amandapanda12]

This has just happened to me, it’s ibviously an issue with the charging units yet the charger is not being replaced just the unit. I’m very disappointed with this as it’s obviousky a hardware issue.  Will fornit keep replacing under warranty if it happens again, mine is only 3 months old and I’m not convinced this won’t japoen again, should I just get my money back?! 

[ClaraBelle75]

Mine looks exactly like this.  Happened a couple of days ago and I have tried the restart as suggested, but with no luck.

[MarreFitbit]

Welcome on board @Amandapanda12! Sorry to hear about the inconveniences you've been having with your Charge 3, thanks for the picture provided. I've seen that you contacted our Support Team after posting here in the Community. I'm glad to hear your issue was solved!

Hi @ClaraBelle75, it's nice to have a new member around! Thanks for following the tips and recommendations provided here. I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Have a nice day guys!

[SGreaves]

My screen has got white smudges and lines on it, what can I do? It looks the same as the one in the picture.

[AlejandraFitbit]

Hey @SGreaves, welcome to the Community.

If your tracker's display is corrupted, I recommend restarting it by following the instructions provided in the help article How do I restart my Fitbit device?.

Let me know the outcome. 

[SGreaves]

No, still the same. 😕
What should I do now?
Sent from my iPhone

[meggalomaniac]

Hi There,

My screen did the same yesterday upon connecting it to the charger. I did a soft restart and a hard restart per the steps above.... my screen is still corrupted with white lines. I've only had this since December. What do I do?

[SGreaves]

I don’t know, I’ve only had my Fitbit since February. The person from Fitbit told me to restart it, but no luck so I have emailed her back and she will probably put me in touch with somebody else who can help. Try emailing her directly and see what she can do.

Sent from my iPhone

[Amandapanda12]

Hi. I tried all the resets too, I’m sure it was be saw my tracker went under 10% charge, I contacted fotbot and they sent me a new one 

[SGreaves]

How do you contact Fitbit directly? I can only find the support team.

Sent from my iPhone

[AlejandraFitbit]

Hey guys, I hope you are doing fine.

@SGreaves, since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@meggalomaniac, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Amandapanda12, it's great to know that you have already contacted our support team and will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article How do I set up my Fitbit device? to set it up.

Happy stepping!

[SunsetRunner]

Bought the charge 3 in January and over the weekend while at work I notice the screen had white lines through it. I plugged it into the charge and restarted it but the problem still persists. I have photos but unable to attach  

[SGreaves]

The same thing happened for me, what I did was contact Fitbit directly and got a replacement. It takes a while to actually get it sorted but it’s the best thing to do.

Sent from my iPhone

[StephanieDK]

The exact same thing has happened to me. My Fitbit is just a couple of months old.

My eyes aren't the best in the world, and the display has become unreadable without glasses for me (ie useless when out and about).

Can someone assist, please?

Stephanie

[Kris2685]

I'm having the same issues and no change after reset. A couple times it eventually stops but I love my Fitbit and want to use it. Please help.