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Screen is blank but tracking works

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‎03-14-2019 08:24 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-14-2019 08:24 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 has a blank screen but when I check the app it shows that it is still working. I've gone through this website and tried the recommended restarts. I can tell that the restarts have happened but my screen is still blank. I've also tried letting the battery die and recharging it. It charges fine and will track me but again nothing appears on the screen. What can be done about this? . 

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‎03-14-2019 12:19

‎03-14-2019 12:19

@jshopkins93 Welcome! It's good that the community is growing!

 

Sorry to hear that your tracker's screen isn't working and thank you for troubleshooting it. Since the issue persist please let our Support team know so they can assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

 

I look forward to your reply.

Alvaro | Community Moderator

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