help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won’t sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2019 12:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-18-2019 12:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My Fitbit used to sync to my Samsung galaxy s6 edge but a few months ago it stopped working.8 have tried everything. It finds the Fitbit and then a number come us, I type the number in but then it just won’t connect and it spends ages connecting.

Best Answer
Labels:
4 REPLIES 4

‎03-21-2019 09:36

‎03-21-2019 09:36

@Siant021173 It's great to see that you've visited the Fitbit Community!

 

Sorry to hear that your Charge 2 isn't syncing with your phone and for the delay in my reply. Also thank you for troubleshooting this issue. 

 

You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-21-2019 10:12

In response to AlvaroFitbit

‎03-21-2019 10:12

My Fitbit charge 2 will not sync at all to my iMac. it is making me crazy. I can't even do the update there is presumably. Very frustrated as I am not a computer person, but this is ridiculous. I have tried everything suggested with no resolution

Best Answer

‎03-24-2019 11:30

In response to Lanzalone

‎03-24-2019 11:30

@Lanzalone  Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear that your Charge 2 won't sync with your computer and for the delay in my response. Also thank you for following my suggestions. Did you try the suggestions in the link I shared? It contains instructions for computers. You could also try using a mobile phone from a friend or relative to try setting up and sync your tracker with it.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-24-2019 11:38

In response to AlvaroFitbit

‎03-24-2019 11:38

I tried everything I have seen written with no resolution. If I try to set it on my phone will I then only be able to use the stats on the phone. I do not want another app on my phone as it is very difficult to see for me. If I can just try and set up and be back to using it on the computer that would be good. Very frustrating that I have only been using this since the end of December and 3 months later it is just a fancy watch.

Best Answer
0 Votes