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Screen is half missing on Charge 2

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‎11-26-2019 14:38 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-26-2019 14:38 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Has anyone found a solution to this?

The bottom half of my screen is still visible, but the top half has gone blank. I have no damage to the screen. It is still sending all info to the app, I just can't view the time or my steps on the watch.

 

I've tried letting it die and doing a reset, doing a reset on a full battery, and so on. 

 

This started in August, and I'm feeling so frustrated 😬 this is my second Fitbit to have issues within 2 years of purchasing the product. Of course it's outside the warranty. 

 

 

Moderator edit: updated subject for clarity

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‎11-28-2019 05:33 - last edited on ‎05-16-2025 08:39 by Fitbit Moderator

‎11-28-2019 05:33 - last edited on ‎05-16-2025 08:39 by Fitbit Moderator

@AKennedy Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-28-2019 17:28

In response to AlvaroFitbit

‎11-28-2019 17:28

Thank you for your action to my question. I have replied to the email I was sent. 

So far my problem has not been resolved. 

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