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Screen issues while under warranty

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‎02-02-2020 01:26 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 01:26 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Hi my screen has been fading away more and more over the past few days. I purchased the device from FNB ebucks a few months ago and the watch is still under warranty. My phone is synced to a Huawei p30 lite.

 

How should I go about having thos issue resolved?? 

 

Your response will highly be appreciated.

 

Thank you 

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‎02-02-2020 01:36 - last edited on ‎11-02-2021 16:00 by Fitbit Moderator

‎02-02-2020 01:36 - last edited on ‎11-02-2021 16:00 by Fitbit Moderator

That retailer doesn't seem to be on Fitbit's list of approved retailers so it may not be under warranty.

 

Best thing to do is to contact customer support via contact.fitbit.com

 They can check your warranty status and advise on your options.

 

 

View best answer in original post

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‎02-02-2020 01:36 - last edited on ‎11-02-2021 16:00 by Fitbit Moderator

‎02-02-2020 01:36 - last edited on ‎11-02-2021 16:00 by Fitbit Moderator

That retailer doesn't seem to be on Fitbit's list of approved retailers so it may not be under warranty.

 

Best thing to do is to contact customer support via contact.fitbit.com

 They can check your warranty status and advise on your options.

 

 

Best Answer
0 Votes