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Screen not turning on

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‎07-10-2019 08:00 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 08:00 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

The other day after my Fitbit was charged the screen went glitchy and was upside down and backwards. I reset it and it was fine for an hour then it went back to upside down and backwards. The next day it was all pixeled and couldn't be reset. Now today the screen is completely black but it still connects to my phone and it vibrates for alarms and notifications. I don't even think I've had it for 2 years. What is going on? Seems to me if you spend this much money on something it should work a heck of a lot longer than this. My husband got a larger watch Fitbit at the same time and his recently stopped registering his heart rate (which is unfortunate as he has an actual heart condition).. rather disappointed in Fitbit🙁

 

Moderator edit: Subject for clarity 

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‎07-12-2019 16:55

‎07-12-2019 16:55

Hi @VannyLove thanks for bringing this to my attention, welcome to the Community Forums. It's a pleasure for me to give you a hand with your concern, my apologies for the delay in responding your post.

 

First, I'd like to appreciate your effort and time troubleshooting your Charge 2 prior to posting, I totally understand how frustrating this matter can be for you even more when your husband is experiencing difficulties too. Regarding your Charge 2, I'd like to let you know that I've contacted our Customer Support team directly on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox, they'll be in touch with you soon.

 

Regarding your husband's concern, I suggest you to check this help article: Why don't I see my heart rate on my Fitbit device? with him and try the troubleshooting steps that are specified there. 

 

I'll be around if you have any additional questions, keep me posted. 

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