Screen not working on charge 2

[HannahTims]

Got a brand new charge 2 and the screen won't turn on  When it is on charge it works fine, as soon as you take it off charge the screen Doesn't turn on and it doesn't track anything. 

[HeydyF]

Hey @HannahTims, let me give you a warm welcome to the Community! Oh! I'm sorry to hear that the screen pf your Charge 2 isn't working. Let me suggest you to try to restart your tracker by doing the following: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

[HannahTims]

Hi it still doesn't work. There is now nothing coming on the screen  It has been charged since this morning too! 

[HeydyF]

Thanks for your reply @HannahTims! Considering that the issue with your Charge 2 persists, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

I'll be around!